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Setting up Navy Care

4/7/2020

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Navy Care Enrollment Guide
Naval Hospital Jacksonville PT/OT/Chiro

904-542-7375
  • Navigate to Navy Care on web or download the Navy Care app on your mobile device via Google Play or App Store to begin the enrollment process.
    • Enrollment steps are the same on both mobile and web.
  • Open the Navy Care app on any Android or iOS mobile device
  • Select Sign Up and enter required
  • information:
    • First and last name
    • Date of Birth
    • Select gender
    • Choose your current location from the drop down
    • Email
    • Password
    •  Agree to the Terms of Use

Preparing for your visit
  •  Please wear PT gear or equivalent clothing that is easy to move around in during the assessment.
  • For optimal assessment, please use a quiet, semi-private location with reliable wi-fi access, good lighting, and some space for movement.
  • Start your visit
    • Prior to your appointment time you will receive an email with a link to join the call. You may join the call up to 15 minutes prior to your appointment time.
    •  In order to join the call, click “get started” link in email.
    • Next, click “start your visit now” or open the Navy Care app to access your appointment.
    • Enter reason for your visit, Agree to the privacy acknowledgement statement, Agree to the sharing of health information statement
    •  Allow access to camera and microphone when prompted.
    • This must be allowed in order to perform the telehealth visit.
    • **If you deny camera/microphone access you will need to return to your phone’s settings and adjust the settings for the navy care app to allow camera/ and microphone access.**
    • Please wait in the virtual waiting room until your provider starts the visit. You will know you are in the waiting room if you see a short video from Navy Care regarding virtual visits.
***In the event you are unable to attend your Navy Care visit or technical
difficulties are preventing you from accessing your appointment, please contact
the NHJ Physical Therapy Department at 904-542-7375 in order to reschedule***
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